Resume
Researcher
ORCID: 0000-0002-9408-2152
ResearcherID: KIB-0460-2024
Augustine
Kumah
Quality, Health & Safety and Environment (QHSE) Manager at New Crystal Health Services Limited
Quality & Safety
Accra, Ghana
Citations
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Contact Info
Resume
About

I am a highly driven health systems researcher, nurse, public health practitioner, and healthcare quality improvement professional. With several years of experience across public, private, academic, and non‑profit sectors, I combine clinical expertise with research literacy and strategic leadership in health & care systems strengthening, health policy, patient safety, healthcare quality improvement, public health, project management, reproductive & family health, implementation research, and building a resilient health and care system.

I bring a strategic and analytical approach to designing, implementing, and scaling high-impact interventions across diverse sectors, including health, education, research, and community engagement. I have led and engaged in several community and facility-based initiatives and worked on key donor-funded projects and programs to address health disparities and improve health outcomes. As a strong advocate of systems thinking and participatory approaches, I have contributed to the development and rollout of evidence-based policies and strategic frameworks that respond to local contexts while aligning with global goals such as the SDGs and Universal Health Coverage.

Over the past years, I led initiatives in patient safety culture, healthcare quality improvement, clinical governance, process redesign, development and implementation of quality management systems, quality assurance frameworks, international accreditation readiness, incident/adverse events reporting and management systems focused on strengthening health systems, improving healthcare quality and ensuring patient safety in healthcare delivery.

I have vast experience in research methodology and data analytics. I have built a strong portfolio of scholarly work, with several peer-reviewed publications in leading journals, including BMJ, Elsevier, SAGE, Frontiers, etc. My work bridges the gaps between research, policy, and practice, demonstrating a unique ability to lead research development while engaging communities and contributing to evidence-based healthcare transformation.

I am skilled in using data to generate actionable insights, support adaptive management, and strengthen accountability and performance across programmes. I am also experienced in facilitating reflective learning processes with implementing teams and stakeholders to ensure knowledge translation and continuous improvement.

I possess strong communication and reporting skills, having developed programme reports, policy documents, and peer-reviewed publications. I thrive in dynamic, multicultural environments and bring cultural competence, empathy, and leadership to every role. I am committed to using my expertise to drive social impact, build resilient systems, and empower teams and communities.

Research Interests
Professional Skills
Add your professional skills.
Research Experience
GBD Collaborator
Institute for Health Metrics and Evaluation (IHME), University of Washington August 2025 - Present
Washington, USA
  • I review, critique, and strengthen the input data, methods, and estimates of the GBD through participating in technical consultations, reviewing estimates via early access prior to the completion of each GBD round, and providing access to and knowledge of input data sources.
  • I collaborate on or lead scientific papers by providing critical and substantive feedback on manuscripts in development.
  • I disseminate and apply the GBD findings for a range of purposes, including further research, policy, and practice.
Assistant Editor
Innovations Journals, Global Journal on Quality and Safety in Healthcare (JQSH) May 2025 - Present
Cincinnati, OH, USA
  • Review and process incoming manuscripts, ensuring they meet submission criteria and are ready for peer review.
  • Invite and assign reviewers; support them throughout the review process.
  • Monitor pending tasks for editors, associate editors (if applicable), reviewers, and authors, and send timely follow-up reminders
  • Review and edit manuscripts, articles for grammar, punctuation, clarity, and consistency with the journal’s publication style guide. Ensure all content is error-free and meets editorial standards before publication.
  • Conduct fact-checking, grammar correction, plagiarism checks and verify sources and references on submitted manuscripts to maintain the publication’s credibility and accuracy.
  • Collaborate with authors, contributors, and editors to develop high-quality articles, reports, and publications.
  • Ensure adherence to editorial/publication guidelines, style guides, and journal policies.
  • Review accepted manuscripts for completeness and readiness for production (e.g., author contact info, editable file formats, permissions, and reference style compliance).
Dissertation (thesis) Supervisor
Ghana College of Nurses and Midwives (GCNM) January 2025 - July 2025
Accra, Ghana
  • Assisted students in choosing a suitable and researchable dissertation topic
  • Mentored and supervised students on research methods, including literature review, data collection, and analysis.
  • Provided timely and constructive feedback on written work, highlighting areas of strength and suggesting improvements.
  • Prepared students for dissertation defense.
Director of Policy & Research
RIGHT Institute – Research on Interventions for Global Health Transformation August 2024 - March 2025
Accra, Ghana
  • Led policy formulation and evaluation.
  • Oversaw research studies and program evaluations.
  • Built strategic partnerships and secured funding.
  • Integrated evidence-based practices into policy and training.
  • Published research findings to influence decision-making.
Lead Research Assistant
Ensign Global University January 2020 - April 2020
Kpong - Ghana
  • Led a team of 16 research assistants across 16 regions in conducting face-to-face facility-based surveys of 316 sample healthcare facilities.
  • Assisted in the study’s design, including developing research questions, designing methodologies, and selecting appropriate data collection techniques.
  • I led the ethical approval process and obtained ethical approval for the study.
  • Developed research reports, articles, and presentations to communicate findings to stakeholders, collaborators, and the broader academic community.
Public health
Cancer
Health Systems
Research Coordinator
University of Benin, College of Medicine, Department of Community Health May 2018 - August 2018
Benin City, Edo State, Nigeria

This facility-based study focused on solving reproductive health problems by assessing the Preparedness of Primary Health Care Centers for Delivery of Reproductive, Maternal, Newborn, and Child Health (RMNCH) Services in Edo State, Nigeria.

  • I coordinated all aspects of the research projects, including planning, budgeting, resource allocation, scheduling, and monitoring progress to ensure that timelines and milestones are met.
  • Assisted in developing research protocols, study designs, and methodologies, ensuring that research activities adhere to ethical guidelines and regulatory requirements.
  • Coordinated data collection activities, including designing tools, training staff on data collection procedures, and ensuring data quality and integrity.
Maternal Care
Reproductive and Family Health
Public Health
Primary Health Care
Lecturer
West End University College November 2017 - April 2018
Accra, Ghana
  • Taught Public Health Nursing and supervised student clinical/attachment placements.
  • Serve as an academic advisor to students, providing career guidance and academic support.
  • Mentor students undertaking research projects or pursuing community health initiatives.
Assistant Nursing Tutor
Nursing and Midwifery Training College April 2017 - October 2017
Koforidua, Ghana
  • Supported teaching and clinical supervision in nursing education.
  • Supervised students during clinical rotations to ensure adherence to nursing protocols and patient safety standards.
  • Support senior faculty in reviewing and updating educational content to meet current nursing standards and practices.
Work Experience
Quality, Health & Safety and Environment (QHSE) Manager
New Crystal Health Services Limited September 2025 - Present
Accra, Ghana
  • Develop, implement, and monitor hospital-wide Quality Management Systems (QMS) aligned with International and National standards.
  • Lead quality audits, clinical governance activities, and accreditation processes.
  • Monitor key performance indicators (KPIs), patient safety indicators, and clinical outcomes to drive evidence-based practice and improvements.
  • Develop and enforce occupational health and safety policies to protect staff, patients, and visitors.
  • Lead workplace risk assessments, safety inspections, and emergency preparedness drills
  • Oversee hospital environmental management systems (waste segregation, biomedical waste disposal, energy efficiency, and water conservation).
  • Foster a culture of accountability, continuous learning, and innovation in healthcare quality and safety.
Deputy Quality Manager
The Bank Hospital November 2024 - April 2025
Accra, Ghana
  • Led reaccreditation for CoHSASA standards.
  • Conducted clinical/process audits to strengthen health systems.
  • Managed Risk Register and implemented mitigation plans.
  • Oversaw patient and health & safety initiatives and incident management.
  • Led policy development and monitored compliance.
Quality Manager
Nyaho Healthcare Limited January 2021 - October 2024
Accra, Ghana
  • Implemented Quality Management System across branches, streamlining processes/workflows, ensuring patient safety and improving quality of care.
  • Led patient safety and accreditation initiatives. Achieved Level 4 SafeCare Accreditation for the main hospital branch.
  • Led training programs on patient safety and compliance, strengthening staff competence and capacity and improved compliance through audits.
  • Managed incident/adverse event reporting systems, leading to actionable quality improvements.
Healthcare Quality Improvement
Patient Safety
Patient Centered Care
Quality Control
Risk Management
Policy and Regulatory Standard Compliance
Project Officer
Hope for Future Generation (HFFG), May 2020 - December 2020
Koforidua, Ghana
  • Led the implementation, monitoring, and evaluation of services and interventions related to the prevention, treatment, care, and support of people living with HIV/AIDS and people affected with tuberculosis and malaria within sixteen (16) health facilities in five (5) districts across the Eastern region of Ghana.
  • Built the capacity of nine (9) TB champions and supported and supervised them to screen and detect people affected with TB for early treatment. A total of 8,571 presumed TB Cases were screened and referred for testing, and a total of 712 tested positive for TB and were put on treatment.
  • Built the capacity of thirty-two (32) Models of Hope, supported, and supervised them to undertake community education on HIV and AIDS, risk assessment and facilitation of clients for testing at the facility or community level, identify clients’ preference for service delivery, support newly diagnosed clients for early initiation on treatment, undertake adherence counselling and support, follow up on Persons Living with HIV (PLHIV) who are not on treatment and lost-to-follow-up. Three thousand seven hundred twenty (3720) defaulters lost to follow-up were traced and reinitiated on treatment by the MoH.
Project Management
Public Health
Monitoring and Evaluation
Advocacy
Community Engagement
Health Systems Strengthening
Youth Leader for Health
Hope for Future Generation (HFFG) January 2020 - December 2020
Accra, Ghana
  • Developed and implemented the program’s advocacy agenda aligned with the strategic plan and goal of the program.
  • Prepared policy papers, policy briefs, and position papers to inform key stakeholders on health systems strengthening and financing for eradicating malaria and universal health coverage in Africa and globally.
  • Engaged key stakeholders (Minister/Ministry of Health, Ghana, Director General for Ghana Health Service, Minister/Ministry of Finance, National Malaria Control Program, Regional/District Health Directors, MMDCEs, Malaria Focal person, etc.) to increase domestic funding toward the elimination of malaria in Ghana.
  • Mobilized and organized stakeholder engagement meetings to evaluate the critical project indicators.
Health Advocacy
Community Engagement
Communication Officer
Centre of Excellence in Reproductive Health Innovation (CERHI), University of Benin. September 2018 - December 2019
  • Developed and implemented a strategic communication plan.
  • Managed social media, stakeholder engagements, and media releases.
  • Led stakeholder engagements, drafted press releases, pitched stories, and coordinated media interviews.
  • Established the Centre’s Newsletter Editorial and Publication Committee.
Health Communication
Health Advocacy
Social Media Management
Communication Strategy Development
Programs/Technical Advisor
Centre for Adolescents and Women’s Health Initiative (CAWHI) May 2017 - April 2018
Accra, Ghana
  • I provided strategic guidance and technical assistance for adolescent sexual reproductive health and rights intervention design and programming.
  • Provided strategic advice & direction on Family Planning and Reproductive Health program implementation
  • Provided technical leadership and developed Strategies, tools, and resources to inform the design and implementation of the Pad4Girls project for the centre. 560 adolescent girls from 25 deprived and hard-to-reach communities across Ghana’s Volta, Eastern, and Northern regions were educated on Menstrual hygiene management (MHM) and taught how to prepare reusable sanitary pads.
  • Led the development of proposals to secure Five Thousand Dollars ($5000) in new funding to support ongoing Reproductive, Maternal, Newborn, and Child Health (RMNCH) projects. The project supported 54 pregnant adolescent girls with various livelihood skills and the establishment of 5 mother support groups in five (5) communities and five (5) adolescent clubs in five Senior High Schools (SHS).
Head of Public Health Services
S.D.A Hospital July 2016 - April 2018
Koforidua, Ghana
  • Led the establishment of the ART and DoT treatment units at the facility, which provided treatment for 142 people living with HIV and 58 TB clients within the first year of establishment.
  • Developed and coordinated multidisciplinary public health programs within the facility and catchment areas and supported the district and region public health programs.
  • Supervised the Expanded Programme of Immunization (EPI) within my assigned facility and catchment communities, ensured regular availability of supplies (vaccines) and other logistics in the department, and facilitated the promotion of the immunization program, which led to an increase in the immunization coverage rate for children under five years by 36.3% (from 52.0% to 88%) by December 2017.
Public Health
Disease Control
Vaccine and Immunization
Sexual Reproductive Health
Family Planning
Adolescent Health and Development
Acting Nurse Manager
S.D.A Hospital November 2016 - January 2017
Koforidua, Ghana
  • Launched pregnancy school services as part of the ANC services, reaching 450+ pregnant women within the first six months of launch. 134 pregnant adolescents were trained in various livelihood skills (soap making, bead making, bakery, etc.) to empower them economically.
Registered Nurse
Sacred Heart Catholic Hospital December 2011 - June 2016
Weme-Abor, Ghana
  • Established and managed a 10-bed emergency ward, ensuring the availability of the right skill mix for the delivery of nursing care during every shift.
  • Managed nursing care in the unit, ensuring practical assessment and monitoring of all patients, ensuring patient safety and improved health outcomes.
  • I managed the allocation of resources within the emergency department, including medical supplies, equipment, and facilities, ensuring that the department had the necessary resources to provide high-quality patient care while adhering to budgetary constraints.
Patient Safety
Nursing Care
Education
Ensign College of Public Health
Kpong - Ghana Aug 2015 - Jul 2017
Master of Public Health , Public Health
Evangelical Presbyterian University College
Ho, Ghana Sep 2011 - Aug 2014
BSc. Business Administration , Human Resource Management and Organization Development
Nurses’ Training College
Ho, Ghana Sep 2006 - Aug 2009
Diploma in Nursing , Nursing
Judge of The Works of Others
Assistant Editor
Aug 2024 - Present
Global Journal on Quality and Safety in Healthcare
Editorial Review Board Member
Jul 2024 - Present
Sage Journals: Health Services Insights
Presentations/Talks
Improving Patient Safety: Learning from Reported Hospital-Acquired Pressure Ulcers
USA May 2025
2025 Innovations in Healthcare Quality and Safety Summit (IHQS)
Adverse Event Reporting and Patient Safety: The Role of a Just Culture
USA May 2025
2025 Innovations in Healthcare Quality and Safety Summit (IHQS)
Strengthening Disease Surveillance and Response in Nigeria through Health Information System Strengthening: Lessons from Ghana’s Health Information Management System
Enugu, Coal City, Nigeria Jan 2019
35th Annual General Meeting / Scientific Conference of the Association of Public Health Physicians of Nigeria (APHPN)
Membership
Associate Member
Jun 2024 - Permanent
Patient Reported Measures Research Collaborative
Member
Jan 2022 - Permanent
The Professional Society for Health Economics and Outcomes Research —ISPOR
Member
Jan 2018 - Permanent
Ghana Public Health Association (GPHA)
Member
Jan 2011 - Permanent
Ghana Registered Nurses and Midwives Association (GRNMA)
GBD Collaborator
Aug 2025
Institute for Health Metrics and Evaluation (IHME), University of Washington
Certifications
Patient Safety and Quality Improvement: Developing a Systems View (Patient Safety I)
Issued on Mar 2024
Johns Hopkins Bloomberg School of Public Health
Diagnosing Health Behaviors for Global Health Programs
Issued on Jan 2024
Johns Hopkins Bloomberg School of Public Health
Data and Health Indicators in Public Health Practice
Issued on Jul 2023
Johns Hopkins Bloomberg School of Public Health
Quality Improvement in Healthcare Organizations
Issued on Jun 2023
Rutgers University
Understanding and Strengthening Health Systems
Issued on Jun 2023
Johns Hopkins Bloomberg School of Public Health
Media Publications
African Leaders and Advocates, when you think COVID-19, think Malaria!
GRAPHIC ONLINE | Jan 27 , 2020

Africa is home to 93% of the world’s malaria cases and 94% of the world’s malaria deaths (WHO, 2019). In 2018, there were 228 million cases and 405,000 deaths from malaria globally. Pregnant women and children under the age of 5 are most at risk. A child still dies every two minutes from malaria.

Prizes and Awards
Winner (Regional Award – Volta)
Ghana AIDS Commission | Mar 2007

Ghana Post HIV/AIDS & TB Essay Competition 2007, Awarded by the Ghana AIDS Commission in partnership with Ghana Post and Ghana Education Service.

Teaching Experience
Public Health
Fall | 2018 | Undergraduate
Community and Public Health Nursing
Fall | 2017 | Undergraduate
Realted Researchers