Research work aim was to review and analyze the current existing contracting activities for outsourcing after-sales field repair services with a specific focus on the Middle Eastern emerging markets, and to assess the potential for improving after-sales field repair services contracting through developing continuous improvement approach to support service contracting in both established and emerging markets.

Ph.D. Thesis work included the development of a contracting methodology for the outsourcing of after-sales field repair services. A framework was proposed to allow for a buyer-supplier collaborative negotiations including an execution approach for the implementation of continuous improvement over the contract lifecycle with agreement on benefits sharing. Framework testing using real data has shown to provide significant improvements in terms of ongoing cost reductions and improved service quality, which represents a developed trial-ready approach.

Studied 8 postgradutae courses including Manufacturing Systems Engineering, Manufacturing Systems Management and Analysis, Systems Engineering, Advanced Operations Management, Industrial Ergonomics and Human Factors Engineering, Supply Chain Management, Discrete Systems Simulation, and Advanced Management of International Business.

M.Sc. Thesis work included investigation of the operational and economical feasibility of implementing radio frequency identification technology for tracking and identification of items on the shop floor in a job shop manufacturing environment. Simulation has been used to assess the impact of introducing the RFID technology on a number of performance measures.

Studied 8 postgraduate courses including Contemporary Management, Managerial Economics, Accounting and Financial Reporting, Applied Statistics, Marketing Management, Organization Theory and Behavior, Managerial Finance, and Operations Management.

Studied 180 credit hours of undergradutae courses such as Introduction to Industrial Engineering, Operations Research, Management Science, Operations Management, Production Planning and Control, Factory Physics, Industrial Facilities Planning, Engineering Project Management, Supply Chain Management, and Discrete Event Systems Simulation.

Final Year Project work included the development of a simulation model for the operations of a plant that specializes in the production of powder desserts mixes and instant powder drinks. The model has been used to assess different production schedules and their impact on several performance measures such as mixers utilization and changeover time.